100% Remote SaaS Account Manager

Role Overview
The SaaS Account Manager is responsible for managing and growing a portfolio of existing customer accounts. This role focuses on building long-term relationships, ensuring customer satisfaction, driving product adoption, and maximizing revenue through upselling and cross-selling. The ideal candidate acts as a trusted advisor, helping customers achieve their business goals using the platform.
Key Responsibilities
Customer Relationship Management
Develop and maintain strong, long-term relationships with key stakeholders across assigned accounts
Serve as the primary point of contact for customer communication and account-related needs
Understand each customer’s business goals, challenges, and success criteria
Build trust and position yourself as a strategic partner and advisor
Onboarding & Product Adoption
Guide new and existing customers through onboarding and implementation processes
Ensure smooth product adoption and help customers realize va...