Location
Elephant & Castle
Job Type
Full-time
Posted
July 09, 2026
Job Description
1st Line Support Engineer.
Are you passionate about IT support and ready to take your career to the next level? We're looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations.
This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft certifications along the way.
What you’ll be doing:
* Delivering 1st line IT support via phone, email, and in person
* Diagnosing and troubleshooting issues related to hardware, software, and network connectivity
* Escalating complex issues to Level Two support as needed
* Installing software, managing patches and updates (MS Office, antivirus, business apps)
* Managing user accounts and permissions using Active Directory and Office 365
* Accurately documenting tickets, resolutions, and procedures in the helpdesk syst...
Are you passionate about IT support and ready to take your career to the next level? We're looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations.
This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft certifications along the way.
What you’ll be doing:
* Delivering 1st line IT support via phone, email, and in person
* Diagnosing and troubleshooting issues related to hardware, software, and network connectivity
* Escalating complex issues to Level Two support as needed
* Installing software, managing patches and updates (MS Office, antivirus, business apps)
* Managing user accounts and permissions using Active Directory and Office 365
* Accurately documenting tickets, resolutions, and procedures in the helpdesk syst...
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