1st line technical support engineer

1st Line Technical Support Engineer
IT – Support

Cape Town – Western Cape – South Africa

Environment

Your ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior engineers and participation in projects. The ideal candidate will have 1-2 years of suitable experience including with Microsoft Windows 10-11, Microsoft Server 2016, 2019, 2022, Microsoft Office 365, Exchange, One Drive, Microsoft Active Directory, Group Policy, DHCP, DNS, Bitdefender & Veeam.

Duties Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US. Visit client sites in SA for troubleshooting, configuration, and implem...