24/7 Helpdesk Engineer: Fast First-Call Resolution

THE HACENS TALENT PTE. LTD. in Singapore is looking for a dedicated support agent to maintain 24/7 availability through rotating shifts. The role focuses on first call resolution, troubleshooting technical issues, and ensuring excellent user communication throughout the support process.

Ideal candidates will possess both technical skills and strong interpersonal abilities to manage user expectations effectively. Compliance with SLAs and ITIL processes is crucial, as is the ability to track and report on performance metrics.