24/7 Incident & SRE Support Analyst

SHELL INFOTECH PTE. LTD. in Singapore is seeking an experienced L2 Application Support professional to provide 24/7 on-site and on-call support. The role involves incident and problem management, ensuring the resolution of complex system issues, and continual application performance improvement.

The ideal candidate must have experience in shift work and application support environments, with knowledge of incident and problem management practices. Experience in the financial sector is a plus. The position requires proactive engagement in system health management and effective communication with various stakeholders.