Location
Boston, Massachusetts
Job Type
Full-time
Posted
May 05, 2026
Job Description
Job Title: Genesys Cloud Consultant (AI Voice Agents)
Role Overview
Key Responsibilities
Location: Remote (India or US)
Engagement Type: Contract
Client Location: Dubai, UAE
Role Overview
We are seeking a highly skilled Genesys Cloud Consultant & Subject Matter Expert with deep expertise in AI Voice Agents to support a Dubai-based client. This role focuses on designing, implementing, and optimizing intelligent voice solutions using Genesys Cloud CX and advanced AI technologies.
Key Responsibilities
-
Design and implement AI-powered voice agents using Genesys Cloud CX (including Architect, Dialog Engine, and voice flows)
-
Build and optimize conversational AI solutions leveraging NLU/NLP capabilities
-
Integrate AI voice agents with backend syste...