2nd Level Support Engineer

We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.

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Responsibilities

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• 2nd level support for complex incidents and service requests.
  
• Incident analysis, troubleshooting, and root cause identification.
  
• Coordination with 3rd level support, vendors, and external service providers.
  
• Installation, configuration, and support of POS systems and peripheral devices.
  
• Software deployment, rollout support, and system maintenance.
  
• Documentation and knowledge base maintenance.
  
• Monitoring ticket progress and ensuring service quality and SLA compliance.
  

Benefits