Location
Solihull
Job Type
full-time
Posted
June 04, 2026
Job Description
Job Description
As a Senior Support Engineer, you’ll act as the final technical escalation point for complex incidents and problems. This is a true 3rd line role — you’ll be responsible for deep technical investigation, root cause analysis and driving permanent fixes, not just quick workarounds.
You’ll work across modern on‑prem, virtualised and cloud environments, supporting customers with a broad range of technologies. You’ll also play a key role in mentoring colleagues, improving service quality, and helping shape how we deliver support.
This role is based at our Solihull head office.
What You’ll Be Doing
- Acting as the technical escalation point for 1st and 2nd line engineers
- Owning and resolving complex incidents and problems through to completion
- Providing expert support via tickets, telephone, email and remote access
- Performing in‑depth troubleshooting across infrastructure, cloud and EUC platforms
- Carrying ...