Location
ciudad de méxico
Job Type
Full-time
Posted
June 10, 2026
Job Description
**About the Role**
At Uber, providing excellent customer support is a core feature of our product experience. As the Access and Engagement Program Manager, you will be responsible for the successful definition and start-to-finish execution of high-impact strategic projects that seek to improve the customer experience for riders and earners who are signing up to drive with Uber, enabling easier access to our platform and contributing to our overall business goals and to a better customer experience.
This role has a heavy focus on project management, customer experience, cross-functional collaboration, and continuous process improvements through collaboration, organization, and data analysis.
You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology....
At Uber, providing excellent customer support is a core feature of our product experience. As the Access and Engagement Program Manager, you will be responsible for the successful definition and start-to-finish execution of high-impact strategic projects that seek to improve the customer experience for riders and earners who are signing up to drive with Uber, enabling easier access to our platform and contributing to our overall business goals and to a better customer experience.
This role has a heavy focus on project management, customer experience, cross-functional collaboration, and continuous process improvements through collaboration, organization, and data analysis.
You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology....