Accommodations Case Manager

Location: On site in Memphis, TN or Charlotte, NC. Position Summary : The Accommodations Case Manager is responsible for the end‑to‑end management of workplace accommodation and life event support cases for First Horizon associates. This role leads the interactive process for ADA/ADAAA accommodations and related requests (e.g., pregnancy, religious, and state/local accommodation requirements), partners with a third‑party vendor to operationalize approved accommodations, and coordinates referrals to additional resources (e.g., our ComPsych partner) to support associates holistically. The Case Manager serves as a subject matter resource to associates, managers, and HR partners, ensuring consistent, timely, and compliant outcomes that balance associate needs and business requirements. Key Responsibilities Accommodation Case Management: Own the intake, triage, and end‑to‑end management of accommodation cases for associates, from initial request through implementation and follow‑up. Lead th...