Account Management Supervisor

Here's the difference you'll make

You’ll be r esponsible for day-to-day supervision, assigning, and reviewing the work of A ccount M anagement S pecialist. You will o versee and assist account management specialists in the performance of their job duties such as responding to customer inquiries, shipment monitoring, and resolving issues or complaints. Handles difficult, complex or sensitive account problems and delinquency issues; coordinates other account management daily activities and a variety of tasks relative to assigned area of responsibilit y .

What you'll do

• Monitors all shipments and ensure to close all the shipments on or before 15th of the month.
• Prepares the delivery performance per account every 20th of the following month.
• Compiles the year-to-date volume and revenue of all the handled accounts.
• Monitors all the unsettled/pending shipments and give the final recommendation to close those transactions.