Job Description
Job Description
Reporting to the Team Lead, Strategic Account Management, the Account Manager - Strategic is responsible for managing a portfolio of ELMO's highest-value and most strategically important customer accounts. This role is focused on depth over volume, with ownership of a concentrated portfolio of high-value accounts, placing a strong emphasis on retention, renewal outcomes, executive engagement, and long-term account value.
Acting as a trusted commercial partner, you will lead strategic account planning, identify risk and growth opportunities, and align ELMO's solutions, innovation roadmap, and AI-enabled capabilities to customer business priorities.
Key Responsibilities:
Strategic Portfolio Ownership: Act as the primary commercial lead across assigned accounts, maintaining a high-touch approach tailored to the complexity, value, and risk profile of each customer. Build and execute deta...