Account Support Analyst

Responsibilities

• Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing.
• Works within the Sales Support and Administration Function as a generalist or combination of disciplines.
• Follows set instructions and processes to complete work.
• Identifies problems and relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Manages queues and cases from Salesforce and MBS to fulfill customer orders, including order entry, administration and shipping.
• Processes orders and oversees related activities of third‑party vendors to ensure orders flow effectively through systems and processes in accordance with the organization’s customer service standards.
• Develops capacity plans to support build‑to‑stock and/or build‑to‑order environments.
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