Location
barcelona
Job Type
Full-time
Posted
June 05, 2026
Job Description
Customer Support Specialist - Fintech Startup
Location: Barcelona (hybrid). Friday WFH. Onsite from Monday-Thursday
Responsibilities
- Provide prompt and efficient responses to customer inquiries via ticketing and case management systems (FreshDesk, Asana).
- Address and resolve customer complaints or concerns in a professional and timely manner.
- Maintain a high level of product knowledge to effectively answer customer queries.
- Identify opportunities to upsell or cross-sell products and services.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Keep accurate records of customer interactions and transactions in the CRM system.
- Follow company policies and procedures when handling customer requests and issues.
- Continuously strive to improve customer service skills and knowledge through training programs.