Accounts Manager

We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team. Responsibilities Serve as the main point of contact for the client's concerns and needs Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs Responsible for keeping current customers satisfied and delivering exceptional customer service Collaborate and ...