Job Description
What You'll Do
You conduct regular quality reviews for Credit Limit Updates, Cash Applications, Order Releasing, and Credit & Collection activities for your assigned region or teams to ensure accuracy and timeliness.You provide regular and timely feedback to associates on internal findings, using the agreed coaching approach and documentation, in line with GBS CODE.You share best practices to improve performance in unallocated cash, order releasing, aging reduction, and past-due performance within your assigned region or team.You handle and resolve escalated concerns from customers and internal GY associates or leaders related to Cash Applications, past due and outstanding balances, order releasing, and credit management. You help communicate GBS AR decisions to the right stakeholders.You plan, monitor, organize, and communicate credit management, cash application, and past-due collection activities to ensure targets are met.
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