After-Sales Service Leader / MADRID

For our Sales Company based in MADRID / PINTO , we are looking for an After-Sales Service Leader

Role Description:

The After-Sales Service Leader will be responsible for managing a team of technicians, monitoring KPIs, and ensuring business profitability. This role requires strong leadership skills, problem-solving abilities, and technical background.

Main Responsibilities:

• Coordinate and supervise a team of technicians to ensure efficient and timely service assistance.
• Monitor key performance indicators (KPIs) to track the performance and effectiveness of the after-sales service.
• Ensure the profitability of the after-sales service business by managing costs and optimizing resources.
• Provide technical support and guidance to the team,
• Develop and implement strategies to improve customer satisfaction and service quality.
• Handle customer complaints and issues
• Collaborate wit...