Aftersales Marketing Officer

Job Description

Employee Recognition and Rewards

Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Primary Responsibilities

• Respond to customer inquiries and resolve complaints promptly.
• Manage warranty claims and service request.
• Conducts follow up to ensure customer satisfaction with resolution.
• Work with sales teams to align post sales services with cr need.
• Collaborate with technical and development teams to resolve issues.
• Develop and implement after sales service strategies to improve customer retention.
• Recommend up selling service.
• Participate in campaigns to encourage repeat purchases or referrals.
• Process quotation for after sales parts and services.
• Process, execute after sales parts and services contracts.
• Promote, implement, negotiate and increase...