Location
singapore
Job Type
Full-time
Posted
July 09, 2026
Job Description
Role Overview
We are hiring a senior AI Strategist to support the transformation of Operations and Customer Service functions, including Client Support, KYC/onboarding, payments, Risk Operations, and Back Office processes. The role focuses on identifying high‑impact opportunities where AI can improve service quality, response efficiency, client satisfaction, and operation scalability. The successful candidate will work closely with internal AI teams and external vendors to deliver practical, scalable solutions that enhance both client experience and internal efficiency.
Key Responsibilities
Define and drive AI initiatives across Operations & Customer Service, aligned with business and service excellence goals.
- Identify and prioritize use cases across:
- Client support automation and resolution efficiency
- KYC, onboarding, and verification process
- Payment operations and transaction monitoring
- Complaint ...