Air Freight Customer Service Executive - WCAN

Responsibilities:

• Respond to customer enquiries and provide shipment updates.
• Process air export booking requests and coordinate shipment arrangements.
• Arrange cargo collection from customers' premises.
• Confirm bookings and provide flight schedules and shipment details to customers.
• Manage customer expectations and resolve service-related issues and complaints.
• Liaise with overseas offices on shipment status and operational enquiries.
• Verify vendor invoices for accuracy and timely processing.
• Prepare customer reports and shipment documentation.

Qualifications:

• Experience in air export customer service or freight forwarding.
• Knowledge of export booking, AWB and shipping documentation.
• Strong communication, customer service and coordination skills.
• Detail-oriented with good problem-solving and multitasking ab...