Amazon Connect Specialist Consultant, AWS Professional Services

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Amazon Connect Specialist Consultant to join our team. In this role, you will work closely with customers to design, implement, and deliver Amazon Connect solutions that meet their technical requirements and business objectives. You will be a key player in driving customer success through their contact center transformation journey, combining hands-on technical expertise with functional business analysis to deliver production-grade contact center solutions across the full project lifecycle.

Typical engagements involve migrating customers from legacy contact center platforms such as Genesys and Avaya to Amazon Connect or from other cloud / CCaaS platforms like NICE, Genesys, Cisco and others. You will operate at the intersection of technology and contact center operations: eliciting requirements from business and operational stakeholders, documenting current-state and future-state ...