Location
Mandaluyong
Job Type
Full-time
Posted
June 08, 2026
Job Description
CORE PROFILE
The Senior Fraud Associate plays a key role in supporting the 24/7 Fraud Center operations by leading complex case handling, mentoring junior fraud associates, and ensuring compliance with the Anti-Financial Account Scamming Act (AFASA). The role involves proactive fraud detection, high-risk case investigation, and coordination with internal teams and external authorities to protect customers and the fintech ecosystem from scams and fraudulent activities.
NATURE OF WORK
KEY RESPONSIBILITIES:
- Handle 24/7 telephony anti-fraud detection and control services, customer calls and reports regarding suspected fraud, scam attempts, or unauthorized transactions.
- Coordinates with other financial institutions on money trailing as mandated by the regulations on the processs of coordinated verification.
- Lead the investigation and resolu...