Application Engineer Associate

Position Summary

Provide technical assistance to customers and other company personnel in the general use of IPS products, using knowledge of engineering principles and techniques, on assigned products under the general direction of Application Engineering. Provides online chat, phone or email support addressing both internal and external inquiries.

Major Responsibilities

• Respond to email, telephone, web chat and written inquiries from customers, distributors, Sales and other company personnel to provide technical support regarding company product by phone, email or written correspondence.
• Complete internal and external technical requests which includes but not limited to product and application troubleshooting and product selection.
• Coordinate technical data for use with computer programs as necessary for customer and IPS applications, including E-Commerce activities for Intranet, Internet and Extranet.
• Provide updates to ...