Application Support Analyst

Investigate production issues, respond based on production defect severity SLAs. Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI. Make sure system availability as per respective agreed SLA. Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. Provide support for annual Disaster Recovery (DR) exercise for supported applications. Provide support to System Engineers on server level patches / upgrade as and when applicable. Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor Knowledge with Market Data, and Genos monitoring setup and dashboard configuration Ensure application incident & task documentation is properly updated for each production release. Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated...