Job Description
The primary support application will be Adobe Sign; However, This position may support other applications.
Responsibilities
Provide IT support to primarily SaaS application end users through ServiceNow ticket processAct as the liaison between our application integration partners and the vendor to assist with the set up and support of the integrationsMaintain runbook/team procedures documentationMaintain Technical Diagrams of the applicationSeek support from vendor as necessaryMeet/exceed application maintenance and support SLAsReport on KPIs to leadershipSME for all Adobe/DocuSign projectsLead AP Integration (Planning, Testing, Implementation)Create Technical DiagramLead App Onboarding (DocuSign)SRT/Escalation SupportUse ServiceNow to create and manage enhancements and change requestsDocument and test application resiliency plansImplement...