Application Support Engineer (L2 Support)

Overview: This is an opportunity to directly work in a health services sector as an Application Support Engineer. This role will provide Keep the Lights On (KTLO) support for applications and systems under the C3OM Department
Responsibilities: Provide level 2 application support, liaise with level 1 and level 3 support teams within the company and other organizations to resolve incidents and recover service. Provide 24/7 primary application maintenance and support. Work with level 3 support teams to fulfill service requests and change requests. Document and track incidents, service requests, change requests and provide regular progress updates. Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment. Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments. Review and update project documentation and processes. Work with procurement team and ven...