Application Support Engineer

Description
We are looking for an Application Support Engineer to deliver dependable technical support for enterprise customers in San Francisco, California. This contract position is ideal for someone who enjoys solving complex application issues, partnering with cross-functional teams, and creating a strong customer support experience. The role focuses on diagnosing software, hardware, and mobile application challenges while ensuring timely communication, clear documentation, and effective issue resolution.


This is a contract opportunity and requires 3 days a week on site.


Responsibilities:

• Deliver tiered application support across a range of enterprise customer issues, handling incidents from initial intake through resolution.

• Investigate technical problems involving software, hardware, mobile applications, and connected devices to determine root causes and next steps.

• Use internal support utilities, diagnostic plat...