Job Description
We are seeking an Application Support Engineer to provide first-line and second-line support for our software products, ensuring a high standard of service for users and customers. This is a hands-on technical role that combines application support, product knowledge, investigation, and a small amount of development work.
The successful candidate will play an important role in supporting live products, diagnosing and resolving issues, and working closely with the software development team to improve product stability and service quality. This is not a general helpdesk role; it requires someone who can investigate problems thoroughly, understand how the products work in detail, and contribute to technical solutions where appropriate.
The role will suit someone who is comfortable handling support incidents and service requests, carrying out root cause analysis, using SQL to investigate data and system issues, and making small, controlled changes in C# when needed. A key ...