Job Description
About the Role
We are looking for an Application Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products.
Key Responsibilities
Oversee day-to-day support operations, including manpower planning and incident management.
Ensure SLAs, KPIs, and productivity targets are met.
Manage the OTRS ticketing system and escalation processes.
Monitor system and product health and drive timely issue resolution.
Lead resolution of complex technical issues and continuous improvement initiatives.
Collaborate with product, engineering, and vendor teams.
Provide technical and product training when requi...