Assistant Front Office Manager

We are seeking a dynamic and customer‑focused Assistant Front Office Manager to support the Rooms Division Manager in overseeing all aspects of the Front Office operations including reception, guest services, concierge and recreation. The role ensures a seamless guest experience from arrival to departure while maintaining high service standards, efficient processes and team motivation. The Assistant Manager also assists in managing the departments performance, guest satisfaction and overall profitability.

Responsibilities

• Lead and manage the front office team
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Ensure compliance with brand standards and local regulations
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide ...