Assistant Lodge Manager

SUMMARY:
Experienced Assistant Lodge Manager | Guest Relations, Operations & Team Leadership POSITION INFO:

• Measure and enhance overall guest satisfaction, including managing special requests.
• Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor. 
• Assisting the lodge manager to oversee day-to-day lodge team service operations. 
• Uphold and elevate the service standards provided by the lodge team. 
• Ensure effective supervision and management of lodge operations in the absence of the lodge manager. 
• Coordinate departmental teams to optimize guest service delivery. 
• Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager 
• Achieve quality improvement targets set by management. 
• Develop comprehensive policies, processes, and standards governing lodge team activities.  <...