Assistant Manager_Application Support_L1_Pune

Vodafone · Pune, Maharashtra, India

Location

Pune

Job Type

Full-time

Posted

May 29, 2026

Job Description

Who we are
About this Role

We are seeking an experienced Application Support Engineer to join our Technology team in Pune. This role focuses on supporting telecom applications, particularly Amdocs CRM and OMS, ensuring seamless operations and service continuity. The individual will manage incident tickets, troubleshoot system issues, handle order fallouts, and contribute to automation and documentation efforts. Proficiency in Unix, SQL, and scripting is essential, along with a collaborative approach to working with cross-functional teams.
What you will do

Provide end-to-end support for telecom applications, with a focus on Amdocs CRM, OMS, SOM, and AUA.
Manage and resolve P1–P4 incidents, including order fallout handling and root cause analysis.
Participate in daily checkpoint calls, share updates, and perform impact assessments.
Create and maintain SOPs for incide...
        

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