Assistant Manager - QA [GR_JB]

Startek · Malaysia, Malaysia, Malaysia

Location

Malaysia

Job Type

Full time

Posted

May 30, 2026

Job Description

Key Responsibilities:
Develop and implement QA frameworks tailored to project operational requirements
Collaborate with stakeholders to define KPIs and quality benchmarks
Ensure consistent calibration across QA teams and operations
Supervise and mentor QA Analysts and Specialists
Conduct regular performance reviews and provide coaching for skill enhancement
Foster a culture of continuous improvement and accountability
Identify gaps in service delivery and recommend corrective actions
Lead root cause analysis and implement preventive measures
Drive automation and digitization of QA reporting and analytics
Liaise with project’s quality and operations teams to align on expectations
Present insights, trends, and recommendations to senior management
Support client audits and compliance reviews
Generate and analyze QA reports to track performance trends
Provi...
        

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