Location
, , malaysia
Job Type
Full-time
Posted
June 06, 2026
Job Description
Key Responsibilities
- Develop and implement QA frameworks tailored to project operational requirements
- Collaborate with stakeholders to define KPIs and quality benchmarks
- Ensure consistent calibration across QA teams and operations
- Supervise and mentor QA Analysts and Specialists
- Conduct regular performance reviews and provide coaching for skill enhancement
- Foster a culture of continuous improvement and accountability
- Identify gaps in service delivery and recommend corrective actions
- Lead root cause analysis and implement preventive measures
- Drive automation and digitization of QA reporting and analytics
- Liaise with project’s quality and operations teams to align on expectations
- Present insights, trends, and recommendations to senior management
- Support client audits and compliance reviews
- Generate and analyze QA reports to track performance trends...
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