Assistant Reservations Manager

Hire Resolve's client is seeking an Assistant Reservations Manager to join their team in Cape Town. This role involves driving high levels of customer satisfaction, overseeing reservations operations, and contributing to the hotel’s financial goals. The Assistant Reservations Manager will help supervise the team, manage revenue, and support continuous improvements to systems and processes.

Reservation Management

• Assist in managing daily operations of the reservations department.
• Ensure reservations are processed accurately, including customer details and special requests.
• Maintain accurate and up-to-date inventory and manage the reservation system.
• Handle phone, email, and online reservations, ensuring availability and rates are clearly communicated.

Customer Service Excellence

• Provide excellent customer service for guest inquiries and bookings, addressing special requests.
• Resolve gue...