Associate Customer Success Executive

**Associate Customer Success Executive**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team to lead renewal and simple upsell sales motions for existing accounts and driving retention during the renewal window.
**About the Role**
In this opportunity as an **Associate Customer Success Executive** **,** you will:
- Drives renewal, achieves retention targets and upsell opportunities within the contract renewal window
- Helps customers realize value
- Covers lower complexity deals which cannot be delivered digitally
- Handle escalations from Digital Chat Assist (DCA) related to renewals
- Coverage is through virtual channels, with no travel
- Closes renewals and upsell opportunities for assigned accounts and/ or geography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal...