Associate Manager - Operations

## Associate Manager - OperationsApplylocations: Lahoretime type: Full timeposted on: Posted Yesterdayjob requisition id: JR **Job Overview:**The Associate Manager – Operations will support the Senior Manager in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.**Job Responsibilities:*** Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support.* Enforce SOPs and SLAs, ensuring consistency and compliance across departments.* Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).* Conduct weekly data audits to ensure ≥98% accuracy in rep...