Associate Systems Engineer

We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function.
This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team. What You Will Do •       Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery. •       Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents. •       Conduct recording reviews to assess user experience and gauge service impact. •       Collect application logs and escalate cases to the Development team with clear context. •       Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently. •       Contribute to weekly/monthly client read-outs and progress presentations. •       Identify and ...