Associate Technical Account Manager

The Associate Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies. You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions. Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth. As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.  

Maximize Client Satisfaction (CSAT)

• Ensure high levels of client satisfaction by resolving technical issues quickly and effectively.

• Act as a customer advocate, aligning services with client needs to drive business value.<...