AVP, Collections Multi-Stage

About the job AVP, Collections Multi-Stage

Role Summary/Purpose

In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.

• Lead and manage call center unit of approximately 100-150 associates and 8+ exempts on inbound/outbound collections and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
• Direct leadership of frontline Portfolio Control Team Managers.
• Identify opportunities to leverage existing collections infrastructure, competencies...