B2B Salesforce Business Analyst

Job Summary

Bridge business needs and Salesforce capabilities to drive scalable solutions that improve sales effectiveness, customer experience, and operational efficiency. Lead requirements definition, solution design, and delivery of enhancements across CRM, automation, and AI enablement initiatives.

Responsibilities

• Business Analysis & Requirements Gathering: 40% estimate (client: 40%)
• Partner with Sales, Marketing, Service, and Operations teams to identify business needs and translate them into clear, actionable requirements.
• Facilitate workshops to define processes, pain points, and opportunity areas.
• Document business requirements, user stories, and acceptance criteria.
• Solution Design & Implementation: 30%
• Collaborate with Salesforce Admins and developers to design scalable solutions leveraging platform capabilities.
• Ensure alignment between business objectives and...