Banking Contact Center Lead – Operations & Readiness

A leading financial institution in Quezon City is seeking a Team Head to manage the Customer Contact Center's operational requirements. This role involves monitoring work volumes, fostering partnerships with Product/System Owners, and ensuring compliance with policies. The ideal candidate should have a Bachelor's degree and strong management experience in a Contact Center setting, preferably within the Banking and Finance industry. This position requires onsite presence in SM North, contributing to a customer-focused team strategy.
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