Job Description
Position Overview:
As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.
Position Details:
• Position: Joint Recovery Processing/Chargeback Analyst
• Status: Full Time – Work from Office
• Hours: Monday – Sunday (Rotational Evening Shift)
• Department: BPO
• Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
• Fraud and Dispute Management:
o Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met.
o Manage all phases of the chargeback lifecycle in accordance with Associati...