bd direct support sme/team lead

Overview

Who you'll be working for

MNC BPO company providing operational support to a UK-based insurance client, serving the Hong Kong market.

What requirements you'll need to be eligible

With 3 - 5 years of call centre experience, including 2 years of experience in people manager

Good interpersonal and problem solving skills

Good team player with strong commitment in delivering quality customer service

Responsible, well organized and attention to details

Proactive, mature, positive and decisive

With Professional telephone manner

What you'll be doing on the job

Supervise and lead the Team with setting performance goals and monitoring KPIs

Handle the complex case escalated by representative

Collaborate with HK Team to resolve the issues

Make appropriate recommendations to meet customers’ exp...