BI Data Analyst (Work From Home)

Responsibilities

• Ad-hoc & Executive Reporting: Service client requests for reporting across marketing and sales programs, including KPI, executive metrics, and CRTC-mandated metrics.
• Dashboard Development: Develop and maintain self-service dashboards focused on telecommunication metrics (e.g., ARPU, churn, subscriber growth, and network usage).
• Customer & Revenue Analytics: Analyze customer behavior, segmentation, and lifecycle trends including acquisition, retention, and upsell opportunities.
• Business Support and Decision Enablement: Translate complex business questions from leadership, product, and marketing teams into clear, data-driven insights.
• Data Engineering & Mapping: Gather, ingest, and map data from various sources to expand insight opportunities.
• Innovation: Contribute to the development of automation and AI technologies for enhanced reporting capabilities.

Competencies

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