Job Description
Here's the Deal
The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience.
Key Responsibilities:
Provide world-class customer experience via inbound and outbound calls.
Resolve last mile delivery logistics problems, assuring customer satisfaction.
Coordinate communication between customers, delivery teams, stores and/or warehouses.
Meet customer service KPIs targets.
Comply with additional activi...
Ready to Apply?
Submit your application for Bilingual Contact Center Representative at Maersk
Apply Now