Job Description
Job Summary
We are seeking a Bilingual CSR English/Spanish for a full-time, temp-to-hire call center opportunity in San Juan, PR. This role supports members by delivering professional, compassionate customer service over the phone, helping with membership inquiries, renewals, cancellations, account updates, and online navigation.
This is a strong opportunity for a customer service professional who enjoys problem-solving, helping others, and working in a structured call center environment. The position offers steady full-time hours, clear expectations, and the opportunity to build experience in a healthcare services customer support setting with a supportive team environment and room to grow.
Key Responsibilities
- Provide professional, compassionate, and solution-focused phone support to members and providers.
- Assist with membership inquiries, renewals, cancellations, enrollment support, and account-related questions.
- Listen actively, ...