Bilingual English German Customer Service Representative

Hubstaff · Vancouver, British Columbia, Canada

Location

Vancouver

Job Type

Full-time

Posted

July 09, 2026

Job Description

Description
We are seeking a highly motivated and experienced Bilingual German/English CSR to join our team. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement. As a CSR, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients.

Responsibilities:
Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.

Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.

Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.

Collaborate with cross-functional teams to address customer feedback and communicate suggestio...

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