Bilingual French Collections Specialist

A well-established financial services client is seeking a Bilingual Collections Specialist to support high-volume account management activities within a fast-paced customer-focused environment. This role requires strong communication, negotiation, and problem-solving skills while balancing customer service with risk mitigation and collections objectives.

Responsibilities

• Manage high-volume inbound and outbound collections activity
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain accurate account documentation and follow-up records
• Ensure compliance with internal policies and regulatory guidelines
• Assess account risk and recommend appropriate solutions or escalations
• Utilize collection and skip-tracing tools to support account resolution
• Collaborate with internal teams, including customer service and legal
• Support repossession...