Bilingual French Software Functional Tester – Contact Center Applications

Role: Bilingual French Software Functional Tester Contact Center Applications Location: Toronto, Canada Desired Experience: 46 Years Role Overview Validate and ensure the quality of contact center applications through functional testing. Perform bilingual application validation in French and English across enterprise applications. Ensure application behavior, workflows, and customer journeys meet functional requirements. Key Responsibilities Functional Testing Perform functional, regression, and end-to-end testing for contact center applications, including: IVR CTI CRM integrations Chat Email Voice applications Validate user interfaces, workflows, and customer journeys in French and English. Review requirements, create detailed test cases, and execute testing across multiple platforms. Defect Management & Documentation Identify, log, and track defects using defect management tools, including: JIRA ALM Azure DevOps Provide clear and detailed testing documentation and t...